FAQ

Getting Started121212

WHERE DO I FIND OUT WHAT BERLIN FILM COMMUNITY OFFERS?

Start with our About page for an overview of who we are and what we do. From there you can explore our Educational Platform for workshops and seminars, learn about Membership, and browse upcoming events in the navigation.

WHERE DO I FIND UPCOMING WORKSHOPS AND SEMINARS?

All current workshops and seminars are listed on our Educational Platform page. Workshops are shown first, followed by Seminars, and then Coming Soon courses at the bottom. You can link directly to each section from the navigation.

WHERE CAN I SEE UPCOMING EVENTS?

Upcoming screenings, meetups, Drink.Watch.Talk. sessions and other events are listed under Events in the navigation menu. Our regular Drink.Watch.Talk. programme also has its own dedicated page.

Membership

HOW DO I BECOME A MEMBER?

Visit our Membership page and click the Join button. Payment is handled securely via Stripe. Once your payment is confirmed your membership is activated immediately and you will receive a confirmation email.

WHAT DO I GET WITH MEMBERSHIP?

Members get free access to all member courses, discounts on paid workshops and seminars, access to equipment, and become part of our community of filmmakers in Berlin. Full details are on the Membership page.

HOW MUCH DOES MEMBERSHIP COST?

Annual membership is €30. This covers one full year from the date you join.

HOW DO I ACCESS MY MEMBER AREA?

Once you have joined, log in at the top of any page and you will have access to your member dashboard, where you can see your membership status, enrolled courses, and membership number.

HOW DO I CANCEL MY MEMBERSHIP?

You may cancel your membership in accordance with our cancellation policy (§ 6). Please contact us at info@berlinfilmcommunity.com and we will assist you.

Courses & Workshops

HOW DO I ENROLL IN A COURSE OR WORKSHOP?

Browse the Educational Platform, click on the course you are interested in, and follow the Enroll button on the course page. Payment is processed securely via Stripe. You will receive a confirmation email once enrolled.

ARE THERE DISCOUNTS AVAILABLE?

Yes. Members receive a discount on all paid courses. Student and hardship discounts are also available. Discount options are shown on each course page when you go to enroll.

HOW DO I GET NOTIFIED ABOUT UPCOMING COURSES?

Some courses are listed as Coming Soon on our Educational Platform. Click on the course and sign up with your email. We will notify you as soon as dates are confirmed and enrollment opens.

CAN I ATTEND A COURSE IF I AM NOT A MEMBER?

Yes. Most courses are open to everyone at the full listed price. Membership gives you discounts and free access to member-only courses, but is not required to enroll in general workshops and seminars.

Payment & Issues

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit and debit cards via Stripe. Payment is processed securely. We do not store your card details.

I AM HAVING ISSUES WITH PAYMENT. WHAT SHOULD I DO?

Please contact us at info@berlinfilmcommunity.com and describe the issue. Include the course or membership you were trying to purchase and we will help you as quickly as possible.

CAN I GET A REFUND IF I CANCEL?

Our cancellation and refund terms are set out in our Terms and Conditions, specifically § 6 (Cancellation Policy). If you have a question about a specific situation please contact us at info@berlinfilmcommunity.com.

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